Shipping policy

We ship shisha coals across the United Kingdom. Here is what to expect after you place an order.

Dispatch times

Orders placed before 2pm Monday to Friday are dispatched the same working day. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day.

Delivery options and cost

• Free UK delivery on orders ALL ORDERS. Applied automatically at checkout.

Charcoal is heavy, so delivery to the Scottish Highlands, the Islands, Northern Ireland, the Isle of Man and the Channel Islands can take 1 to 2 working days longer and may carry a surcharge shown at checkout.

Where we deliver

We currently ship to addresses within the United Kingdom only. If you are ordering from outside the UK, or you need a bulk or pallet quantity delivered, get in touch through our contact page and we will quote you directly.

Tracking your order

You will receive a confirmation email when you order and a second email with tracking details once your parcel leaves us. If your tracking has not updated for more than 3 working days, contact us and we will chase the carrier.

Delays

Most orders arrive on time, but carriers can be affected by weather, strikes and seasonal peaks. If your order has not arrived within 7 working days of dispatch, please contact us so we can investigate or send a replacement.

Missing or damaged parcels

Check your order when it arrives. If a box is damaged or anything is missing, tell us within 14 days of delivery with a photo where possible and we will put it right. See our return and refund policy for details.

Incorrect addresses

Please check your delivery address carefully before completing checkout. We cannot be held responsible for parcels sent to an address entered incorrectly, though we will always help you trace them where we can.